FAQ

Q: How do I schedule a cleaning appointment?

A: Scheduling is easy! You can call us directly, send us an email, or fill out the contact form on our website. We’ll discuss your cleaning needs, home size, and preferred schedule, then provide you with a free quote. Once you’re ready to book, we’ll find a time that works perfectly with your schedule.

Q: Do you offer same-day or emergency cleaning services?

A: While we typically schedule appointments in advance, we understand that emergencies happen. Contact us directly to discuss your situation, and we’ll do our best to accommodate urgent cleaning needs based on our current availability.

Q: Can I schedule a one-time cleaning, or do I need a recurring service?

A: We offer both options! Many clients prefer recurring cleaning schedules for ongoing maintenance, but we also provide one-time services for deep cleaning, move-in/move-out situations, post-construction cleanup, or special occasions. There’s no long-term commitment required.

Q: What if I need to cancel or reschedule my appointment?

A: We understand that plans change. We kindly ask that you provide at least 24 hours notice if you need to cancel or reschedule your cleaning appointment. This advance notice allows us to offer that time slot to another client who may be waiting for service. Simply contact us as soon as you know you need to make a change, and we’ll work with you to find a new appointment time that fits your schedule.

Q: Do I need to be home during the cleaning?

A: No, you don’t need to be home. Many of our clients provide us with access to their homes and go about their day while we clean. Our background-checked, professional staff ensures your home remains secure. However, you’re always welcome to be home if that makes you more comfortable, especially during your first cleaning.

Q: How long does a typical cleaning take?

A: Cleaning time varies based on your home’s size, condition, and the type of service requested. Regular cleaning for an average-sized home typically takes 2-4 hours. Deep cleaning services generally require 4-8 hours or more depending on the home’s size and condition. We’ll provide you with an estimated timeframe when scheduling your appointment.

Q: What should I do to prepare for my cleaning appointment?

A: Minimal preparation is needed. We ask that you pick up personal items, secure pets in a comfortable area, and ensure our team has access to all rooms that need cleaning. If you have specific areas of concern or special instructions, simply let us know beforehand. The less clutter on surfaces and floors, the more efficiently we can clean.

Q: What if I’m not satisfied with the cleaning?

A: Your satisfaction is our guarantee. We stand behind our work 100%. If you’re not completely happy with any aspect of our service, please contact us within 24 hours of your cleaning, and we’ll return to address any concerns at no additional charge. Your happiness is our priority.

Q: Do I need to provide cleaning supplies and equipment?

A: No. We bring all necessary professional-grade cleaning supplies and equipment to every appointment. Our team arrives fully prepared with commercial-quality vacuums, mops, and effective cleaning products.

Q: Do you offer free estimates?

A: Yes, we provide free, no-obligation quotes for all our cleaning services. We believe in transparent pricing and want you to know exactly what to expect before making any commitment.

Q: What payment methods do you accept?

A: We accept multiple convenient payment methods including cash, checks, zelle and venmo. Payment details will be discussed when you schedule your service.